Q: I was promoted to an executive position supervising an intergenerational team and find myself facing several challenges from varying communications styles to technology skill sets that are creating more discord than harmony. Any advice?

A: While supervising an intergenerational staff can be challenging, it also can be rewarding. Here are some thoughts to help restore harmony with your new office team:

Communications Styles: Generations may communicate differently, which can lead to misunderstandings; however, their different perspectives can bring unique viewpoints and diverse approaches to the job which may provide valuable innovation and problem-solving. As their supervisor, capitalize on their differences by encouraging more collaboration of skills and knowledge-sharing between younger and older staffers. That said, you need to set the tone and strategic direction to ensure and assure your team that their collaborative input is essential and integral.

Technology Disparity: Younger employees tend to be more tech-savvy, and older managers may need more support in adapting to new tools and platforms. On the other hand, older managers often have other soft skill sets that could be beneficial to younger team members. Consider pairing younger and more seasoned employees to mentor one another to facilitate their respective needs. Nonetheless, you may still need to provide additional formal tech and other management training.

Conflict Resolution: Resolving conflicts due to generational differences could require more flexibility to accommodate different perspectives. How you manage the team and their opinions are paramount to their confidence in your leadership. They need to know that you hear and value their opinion in making a final decision that contributes to the success and future security of the company. Balancing flexibility with consistency and clarity is key.

Some Final Thoughts:

  • Make it a habit to check in regularly with employees, and check-in not just about work but about life.
  • Encourage team members to openly share their preferences and work styles. Recognize there is not one size fits all and different generations may prefer different communication methods.
  • Resolve miscommunications immediately. Effective communication is essential, generates stronger interpersonal relationships and is the cornerstone of every productive team.
  • As a manager, you will encounter varied values and boundaries Strive to respect these while maintaining your own ground rules.
  • Skip stereotypes about younger and older employees.
  • Be a leader for all.

Bottom line: Embracing generational diversity can lead to a more productive and harmonious workplace.

Joan Lee Berkman is a marketing and public relations consultant. if you have a question for Joan, send it to business@townandstyle.com.